Frequently Asked Questions

How fast will I get my order?

Lead times are listed for every item on the site. This is the number of business days it takes to decorate your on-demand item or prep your inventory item for shipping. The number of days for delivery depends on the shipping method you choose. As part of the online order process, we offer multiple shipping speeds to suit the needs of your order. If you need an item faster than the lead time shown, or if you have any questions, contact us – we love a challenge and would be happy to help!

Can I split my order and ship to multiple locations?

Absolutely! Please let us know by replying to your order confirmation email and we'll be happy to assist.

Can I ship internationally?

Yes. It’s best to work with customer support team on this since each case is different. Please contact us!

What type of payments do you accept?

We accept all major credit cards.

When do you charge my credit card? Do you require pre-payment?

Your card is charged for the amount shown at checkout once your order is submitted.

Can I order less than the minimum quantity listed for a product?

Yes. Less than minimum orders can be placed through your account manager. Additional charges may apply.

Do you charge sales tax?

We collect all applicable taxes for goods and services delivered to Georgia, Massachusetts, New Jersey, and New York.

What is your return policy?

Since we offer made-to-order goods, we do not issue refunds or exchanges once the order is accomplished and the product is sent. As a customer, you are responsible for understanding this upon purchasing any item at our site. However, we realize that exceptional circumstance can take place with regard to the character of the product we supply. Therefore, we DO honor requests for the refunds for defective or damaged merchandise, provided these requests are made within three business days of receipt of the merchandise. Please contact your account manager for more information.