All orders will take approximately 14 business days to be shipped out. The number of days for delivery depends on the shipping method you choose. As part of the online order process, we show you the shipping charges for ground, 2-day and next-day shipments. If you need an item faster than the production time shown, or if you have any questions, contact us – we love a challenge and would be happy to help!
Can I split my order and ship to multiple locations?
Absolutely! Just let your customer care representative know (you'll get an e-mail from them shortly after you place your order!) and they'll be happy to assist.
Can I ship internationally?
Yes. It’s best to work with our web store team on this since each case is different. Please contact us!
What type of payments do you accept?
We accept all major credit cards and Baxter cost centers. Please see How to Pay for more information.
When do you charge my credit card? Do you require pre-payment?
Your card is charged for the amount shown at checkout once your order is submitted.
Can I order less than the minimum quantity listed for a product?
Yes. Less than minimum orders can be placed through your account manager. Additional charges may apply.
Do you charge sales tax?
We collect all applicable taxes for goods and services delivered to Georgia, Massachusetts, New Jersey, and New York.
What is your return policy?
Since we offer made-to-order goods, we do not issue refunds or exchanges once the order is accomplished and the product is sent. As a customer, you are responsible for understanding this upon purchasing any item at our site. However, we realize that exceptional circumstance can take place with regard to the character of the product we supply. Therefore, we DO honor requests for the refunds for defective or damaged merchandise, provided these requests are made within three business days of receipt of the merchandise. Please contact your account manager for more information. Please be aware that we are currently not accepting returns on wearable merchandise due to COVID-19 safety concerns.
