Frequently Asked Questions

How fast will I get my order?

Made to order items (produced on demand) will have a lead time of 20 business days before shipment. Items available in our warehouse will ship within 24 to 48 hours after your order is received in our system. The transit time will depend on the shipping address.

Can I split my order and ship to multiple locations?

Absolutely! Please contact BaxterOrders@dryvve.com and we will be happy to assist.

Can I ship internationally?

Yes. It’s best to work with our web store team on this since each case is different. Please contact us!

Can I order less than the minimum quantity listed for a product?

Yes. Less than minimum orders can be placed through your account manager. Additional charges may apply.

Do you charge sales tax?

We collect all applicable taxes for goods and services delivered to Georgia, Massachusetts, New Jersey, and New York.

What is your return policy?

Since we offer made-to-order goods, we do not issue refunds or exchanges once the order is accomplished and the product is sent. As a customer, you are responsible for understanding this upon purchasing any item at our site. However, we realize that exceptional circumstance can take place with regard to the character of the product we supply. Therefore, we DO honor requests for the refunds for defective or damaged merchandise, provided these requests are made within three business days of receipt of the merchandise. Please contact your account manager for more information